Terms of service

TERMS & CONDITIONS – GREATSTAR TOOLS UK

Welcome to the GreatStar Tools UK website terms and conditions. These terms apply to your use of our website and any orders placed through it. By accessing this website or placing an order, you agree to be bound by these terms.

If you do not accept these terms, you must not use this website.

ABOUT US

This website is operated by:

Greatstar United Kingdom LTD
Registered in England and Wales

  • Company Registration Number: 14929472
  • VAT Registration Number: 455462873

Registered & Trading Address:
Units 14/15, Lufton Heights Commerce Park,
Boundary Way, Yeovil, BA22 8UY, United Kingdom

1. INTRODUCTION

1.1 You can access most areas of this website without registering. Some features may require account registration.

1.2 We reserve the right to update these terms at any time. Any changes will be posted on this page and will take effect immediately. Continued use of the website indicates acceptance of any updated terms.

2. ORDERING

2.1 When you place an order via our website, you will have the opportunity to review and correct any errors before submission. After placing your order, you will receive an order acknowledgement email.

2.2 A contract between you and us is formed only when your order is dispatched. You will receive a dispatch confirmation email at that point.

2.3 We reserve the right to refuse or cancel an order for reasons including:

  • Product unavailability
  • Payment authorisation failure
  • Pricing or product description errors
  • Failure to meet eligibility criteria
  • Delivery restrictions to the requested address

If your order is cancelled after payment, you will receive a full refund without undue delay (typically within 14 days).

3. PRICING

3.1 All prices include VAT where applicable.

3.2 Delivery charges and any additional costs will be clearly displayed at checkout.

4. RETURNS & CANCELLATIONS

Cancellation Rights

You have the right to cancel your order within 14 days of receiving your goods. To cancel, please contact us with your order details.

Returns Policy

4.1 You may return unused goods within 30 days of receipt for a full refund.

4.2 Returned items must be:

  • Unused
  • In original, resalable packaging
  • Free from damage, labels, or markings

4.3 You are responsible for return shipping costs and the safe return of goods.

4.4 Refunds will be processed once items are received and inspected.

This policy does not affect your statutory rights.

5. DELIVERY

5.1 Goods will be delivered to the address provided at checkout.

5.2 We may use third-party couriers. If delivery cannot be completed, items may be left in a safe place, with a neighbour, or at a designated collection point.

5.3 Delivery will be completed within 30 days unless otherwise agreed.

5.4 Ownership and responsibility for goods pass to you upon delivery.

6. PRODUCT ISSUES & LIABILITY

6.1 You must notify us within 10 working days if goods are:

  • Damaged
  • Incorrect
  • Faulty
  • Missing items

6.2 If goods are not received within 30 days, you must notify us within 40 days of placing the order.

6.3 If a valid issue is reported, we will:

  • Replace or repair goods, or
  • Provide a refund

6.4 We are not liable for indirect or consequential losses (e.g. loss of profit or business).

6.5 Nothing in these terms limits your statutory rights or liability for death or personal injury caused by negligence.

7. WEBSITE USE (LICENCE)

7.1 You may print or download content for personal use only.

7.2 You must not:

  • Modify content
  • Use graphics separately from text
  • Reproduce content without permission

7.3 All intellectual property rights belong to Greatstar United Kingdom LTD or its licensors.

8. WEBSITE ACCESS

8.1 We aim to keep the website available at all times but cannot guarantee uninterrupted access.

8.2 Access may be suspended temporarily due to maintenance or technical issues.

9. USER CONTENT & CONDUCT

9.1 Any non-personal content submitted to the website will be treated as non-confidential.

9.2 You must not post or transmit content that is:

  • Offensive, abusive, or unlawful
  • Infringing intellectual property rights
  • Technically harmful (e.g. viruses)

9.3 Misuse of the website (including hacking) is strictly prohibited.

Customer Reviews

  • Reviews must reflect genuine experiences
  • We may edit or remove inappropriate content
  • By submitting a review, you grant us a licence to use it for marketing purposes
  • We may display your first name and general location unless requested otherwise

10. LINKS

10.1 We are not responsible for third-party websites linked from our site.

10.2 You may link to our website provided you:

  • Do not misrepresent your relationship with us
  • Do not use our branding without permission
  • Do not link from inappropriate or unlawful websites

11. REGISTRATION

11.1 You must be at least 18 years old to register.

11.2 Account details must be kept secure and not shared.

11.3 We may suspend or terminate accounts for breaches of these terms.

12. DISCLAIMER

12.1 We aim to ensure all information is accurate but do not guarantee completeness or accuracy.

12.2 Content is provided “as is” without warranties of any kind.

13. LIMITATION OF LIABILITY

13.1 We are not liable for:

  • Loss of income, profits, or data
  • Business interruption
  • Indirect or consequential damages

13.2 Nothing excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or misrepresentation
  • Any liability that cannot legally be excluded

14. GOVERNING LAW

14.1 These terms are governed by English law.

14.2 Any disputes will be subject to the jurisdiction of the courts of England and Wales.

15. GENERAL

15.1 You may not transfer your rights under these terms.

15.2 If any provision is deemed invalid, the remaining provisions remain in effect.

15.3 Only parties to these terms may enforce them under the Contracts (Rights of Third Parties) Act 1999.